With proven track record in delivering solutions to the most complex ‘Telco’ vertical in Australia and servicing customers in Australia, United States and South East Asia, Dirawong Australia provides the best possible customer experience by simplifying complexities through high availability multi-channel product solutions including technologies such as Internet, Mobile/ Tablet apps, IVR, CTI and Speech Recognition integrating with customer profile data and database systems to provide intelligent call handling and call management via self-service. Dirawong Professional Services team that are experts in Dirawong products and multiple 3rd party technologies in IVR, CTI and Speech interfaces with the clients to ensure that the best implementation matches both the technical and business needs of the customer.
